There is a moment in every made-to-order business where the digital part stops and a person has to pick something up. Ours happens at a wooden bench in Ganzhou, Jiangxi, with a compartment tray, a spool of cord and a pair of pliers.
Day one: layout
Your design arrives as a build sheet. The exact beads are pulled from stock and laid out in order before anything is threaded, because a strand is easier to correct as a row of loose beads than as a finished loop. This is also where an out-of-stock problem surfaces, and why we contact you before starting rather than after: an alternative of the same stone, size and price, or a refund of that bead. We never swap silently.
Day two to four: thread and knot
Threading is the simple part. Knotting is not. Knots are set inside a bead so the strand looks continuous and the join cannot work loose against the wrist. Where the weight of the beads calls for it, the piece is double-strung. Then the tension is tested — pulled, rolled, checked at the join — because a bracelet that feels right on the bench and slack on the wrist has failed at the one thing it was made to do.
Day five: the check that catches everything
Every strand is inspected before packing for tension, chips and missed knots. A chipped bead never ships. If it appears during inspection, production restarts on that bead rather than shipping the piece with a note.
After it arrives
Production takes 3 to 5 working days, then international delivery takes 7 to 15 working days depending on destination and customs; remote regions can take up to 21. Shipping is free over $35 and a flat $4.90 below that, from China. Import duties charged by your country sit with the recipient.
And if a cord later fails where our knotting was at fault, we restring it free of charge. Send a photograph — we will tell you honestly what happened, including when the answer is "this was a snag, not the build".
